4b. what do I do if I have not received my order?

An email will be sent to you with delivery information(Including tracking number) as soon as your order is on the way.
you can always log in to your account to check your order information which will also have the tracking links.
If you do not get your order please contact the shipper and give them the tracking number and report your order as lost. If you are still having difficulties please contact our Customer Service Department