You will need a valid email address to register on our website and become a member. After logging in, you can place an order.
You can click on “Lost your password“. Required information to reset your password will be sent to your registration email address.
Log in and go to “Your account” and you will be able to update your information there.
If you no longer wish to receive our exclusive offers and promotional materials, click on the “unsubscribe” button in the email you have received. That will remove you from our mailing list.
It is very easy to place an order.
First, make sure you are logged in to your account before you add anything to your cart. After you have added the products you want, you can always view cart to edit or checkout at any time.
Your address or payment options that are saved to your account will automatically display on the checkout page, make sure everything is correct before submitting your order.
We will send you an email after your order has been placed.
Yes, click on the “my cart” icon at the top of the page and you will jump to view the cart and all the items you have added will be displayed.
You can click on the “+” or “-“ to modify the quantity or click on the “x” to remove a product you no longer want from your cart.
All orders have to be submitted through your online account for your safety and security. If you have trouble placing an order, please contact our Customer Service Department.
Your account will display your current orders. You can always check your order status at your account page.
Your account page will display the orders you have placed. Click on the order in question and you can view the details.
Orders that have been submitted can’t be changed. This is a fraud prevention step for the protection and security of your account. Please insure all your account information is correct before placing an order.
If you want to cancel your order, please go to the question: “How do I cancel my order?” for details.
We’ll send you an email with the shipping details as soon as your order is on its way. You can also check your account to see the progress of an order or to track it.
Is there another solution to your problem instead of cancelling your order? Contact us and let us assist you.
If not, You can go to “your account” to check the order status. If the status is “processing”, then you can click the “cancel” button to cancel the order.We will send you an email to let you know the result of the cancellation. Usually, the cancellation will be accepted.
If the status is “completed”, that means the order has already been shipped; you will have return the order to us for a refund. Please check our Returns Policy for complete details.
If you have any questions or problems with your order, please contact us，we can help resolve your issue.
Not to worry.
First, you can try to cancel the order in your account. we will send you an email to let you know the result of the cancellation.
If it has failed, it usually means the order has already been shipped. If your order has shipped you will need to return the order to us. Please see our Returns Policy for complete details.
Sorry for the error. But not to worry, we will fix it.
Just click on “contact us” and let us know the situation.
We will need the following information:
- Order Number
- Incorrect item received
- The correct item ordered
As soon as we get all the information we will get the proper item shipped out to you. We will let you know the shipping details of the new item and what to do with the wrong item. See I told you we would fix it!
I apologize for the shipping company. We will take care of you, just click on “contact us” and let us know the situation.
Please don’t throw the item away as, we may ask for pictures of the damage to insure we take appropriate measures to prevent it happening again.
As soon as we’ve looked into what went wrong, we’ll let you know what we plan to do next by sending you an email.
Sorry about that but not to worry, we will take care of you.
Just click on “contact us”and let us know the situation.
We will need the following information:
- Order Number
- Missing item
As soon as we’ve looked into the problem, we’ll let you know what we plan to do next by sending you an email.
Processing: If you submitted an order, this means your order is properly entered and preparing to be shipped.
Completed: This means your order has been shipped.
3. Payment & Discounts
You can select from the following list of payment methods for your purchase: PayPal, Visa, Mastercard, American Express, Discover, UnionPay. At checkout you select your preferred payment method.
To reduce fraud, and protect you our customer, all credit card authorizations will be validated and authorized by the credit card issuer for your safety. We want your shopping experience to be fun and safe.
Delivery in the US: Florida orders pay FL state tax.
Delivery to China: No tax needs to be paid if you are ordering from China; we have a procedure to make sure the tax is included in the shipping fee.
Delivery to other countries outside the US: Any order placed for delivery outside of the US could result in import duties and taxes .We recommend that you contact your local customs office for information as customs policies and practices vary widely from country to country. The purchaser is responsible for any and all customs duties and taxes.
You can enter your coupon code on the “Cart” page or on the “Check out” page.
If you are ready to submit your order, find the discount code box and enter your discount code.
This step must be done before you make a payment.
You can not use multiple discount codes at the same time, and some codes are not available for all items or all the time.
You can check out our shipping options here on our Delivery Information Page
An email will be sent to you with delivery information(Including tracking number) as soon as your order is on the way.
you can always log in to your account to check your order information which will also have the tracking links.
If you do not get your order please contact the shipper and give them the tracking number and report your order as lost. If you are still having difficulties please contact our Customer Service Department
This will happen if the order is shipped to China. Because the data of this courier company can’t be synced to our website. Sorry about that. We will send you an email with the tracking number and the courier companies website (where you can track your order).
5. Returns & Refunds
Please refer to our Returns Policy page for complete information.
If you still need help or have any further questions, please contact our Customer Service Department.
We want to provide you with a good shopping experience, so if the product does not match your needs, of course you can return the item.
You will need to notify us you want to return your order within 14 days of receipt and make sure the products has not been opened. We can only accept returned products that have not been opened due to health and safety concerns for all our customers.
Please see our Returns Policy page for complete return details.
Contact our Customer Service Department and let us know the the reason for the return so they can help with your return.
Please refer to our Returns Policy page for complete details.
After we received your return, your refund should be in your account in 3- 5 working days (Time depends on your credit card company and their policies), you will receive an email informing you the refund has been processed by us.
If you have not received your refund after 10 working days from receipt of the email, please contact our Customer Service staff.
Still need help? Please contact us.