2k. I have received a damaged item. What should I do?

I apologize for the shipping company. We will take care of you, just click on “contact us” and let us know the situation. Please don’t throw the item away as, we may ask for pictures of the damage to insure we take appropriate measures to prevent it happening again. As soon as we’ve looked into […]

2j. I have received the wrong item. What should I do?

Sorry for the error. But not to worry, we will fix it. Just click on “contact us” and let us know the situation. We will need the following information: Order Number Incorrect item received The correct item ordered As soon as we get all the information we will get the proper item shipped out to […]

2i. What do I do if I have ordered the wrong item?

Not to worry. First, you can try to cancel the order in your account. we will send you an email to let you know the result of the cancellation. If it has failed, it usually means the order has already been shipped. If your order has shipped you will need to return the order to […]

2h. How do I cancel my order?

Is there another solution to your problem instead of cancelling your order? Contact us and let us assist you. If not, You can go to “your account”  to check the order status. If the status is “processing”, then you can click the “cancel” button to cancel the order.We will send you an email to let […]